Shipping policy

Zelsory Shipping Policy

Thank you for shopping with Zelsory. We’re committed to delivering your order as quickly and safely as possible.

Order Processing

  • All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Times

Since we work with global suppliers, shipping times may vary depending on your location:

  • United States, Canada, Australia, United Kingdom: 7–15 business days

  • Europe: 7–18 business days

  • Rest of World: 10–20 business days

These are estimated times only. Delays may occur due to customs clearance, international shipping conditions, or high seasonal demand.

Shipping Costs

  • Varies depending on season. 

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email. You can track your package directly through the carrier’s website.

Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address provided is correct. Zelsory is not responsible for packages delivered to the wrong address due to incorrect information entered by the customer.

Lost or Delayed Packages

If your order is delayed beyond the expected timeframe, please contact us at hello@zelsory.com and we will assist you in locating your package.

Customs, Duties & Taxes

Zelsory is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us at:
📧 hello@zelsory.com