Zelsory Return & Refund Policy

Thank you for shopping with Zelsory. We want you to love your purchase, but if you are not fully satisfied, we’re here to help.

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Returns

• We accept returns within 30 days of delivery.

• To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

• Proof of purchase (order number or receipt) is required to complete your return.

Non-returnable items include:

• Gift cards

• Sale items (if marked final sale)

• Personal care items (for hygiene reasons)

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Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

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Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent. If you need to exchange an item, please contact us before returning.

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Shipping Returns

• You will be responsible for paying for your own shipping costs for returning your item (unless the product is defective or we sent the wrong item).

• For your protection, we recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

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Order Cancellations

Orders may be cancelled within 24 hours of purchase. After this time, your order may already be processing and cannot be cancelled.

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Contact Us

If you have any questions regarding returns or refunds, please contact us at: hello@zelsory.com